Refund policy

Last Updated: July 6, 2026

At Ghost Gaming PCs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Guarantee

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, your item must:

  • Be in its original condition with no physical damage.

  • Include all original accessories, cables, manuals, and packaging.

  • Show no signs of misuse, modification, or accidental damage.

  • Include your order number or proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been modified or upgraded after delivery.

  • Items damaged due to misuse, neglect, or unauthorized repairs.

  • We do not accept returns, exchanges, or refunds for change-of-mind purchases. Please ensure you have selected the correct product before completing your order.

Defective or Damaged Products

If your order arrives damaged or develops a hardware defect within the return period, contact us within 14 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Photos or videos showing the problem.

After inspection, we will provide a replacement, repair, or full refund if the issue is covered.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 2–5 business day, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

  • Ghost Gaming PCs will cover return shipping costs if the item is defective, damaged in transit, or shipped incorrectly.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, please contact our support team.

How to Start a Return

Email our support team with:

  • Your order number

  • Reason for the return

  • Photos (if applicable)

Our team will provide return instructions and the appropriate return address.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We're committed to making your experience with Ghost Gaming PCs as smooth as possible.